BreezeReview Terminology

Be ready for when a prospective customer/client/patient searches your business for information. BreezeReview is here to help your organization put it’s best foot forward with great reviews that instill consumer confidence in your brand. Check out some of our BreezeReview terms to learn more.

The Best Option Out There

Having the best reputation in your industry will lift sales and attract potential employees in a competitive employment market.

Brand Damage

A four-star rating or lower on Google or the equivalent on other review sites affects your business’ opportunity for revenue, causing damage to your brand and reputation.

Customer Experience Management (CEM)

A set of internal policies and procedures that ensure customers always get the best levels of service.

Empower Employees

Allow your employees to take ownership of their customer service and be held accountable for their interactions with customers.

Danger Zone

When your company’s rating is approaching the four-star or equivalent threshold on review sites. This could be due to a lack of reviews or a series of negative reviews.

Employer Oversight

Allow the employer to take a peek into customer-employee interactions to ensure quality in the process.

Reputation Management (RM)

Taking control of your reviews before they drag you down! Address them quickly as soon as they are posted with quick notifications for reviews that need your attention.

Social Proof / Legitimacy

The idea that with a good reputation and high reviews comes proof that you are legitimate from the very people you are trying to impress: your customers.

Review Bounce

When customers opt not to interact with your business due to poor reviews.

Are you ready to take control of your reputation before others do?

Reach out to us for a one-on-one demo, a complimentary reputation analysis and to learn more about reputation management and how it impacts your business!